The realization of an order on supposes the acceptance by the client of the legal conditions that we attach.

All prices listed in the catalog of our products include VAT (21%) for the territory of the European Union where this tax applies.

Due to their special tax regime, all sales to the Canary Islands, Ceuta and Melilla will be exempt from VAT (Customs clearance and import taxes are not included in the item price or the shipping price and must be paid at destination by the receiver of the merchandise).

Prices on may be reviewed and modified if conditions require it at any time, respecting the price on all purchases made prior to the modification.

Once you have entered all the information about your purchase (destination, payment method and way of sending), and confirm the order will open a page where you can add a comment related to your purchase as the times that best suit you the day of the delivery of your order.

To facilitate your payment, offers different methods of secure payment:

1) Payment by credit card
Once the order has been made you will have to click on the image of the cards, and a “SAFE WEB PAGE” will open. (secure payment gateway with encrypted SLL certificate), and the entered data will be sent directly to it. does not retain this data in any way and thus you can enjoy maximum security. The charge on your card will be made at the time you place the order.

2) Payment by Wire Transfer
You can make the bank transfer to one of the following accounts:

Bank entity: XXXXXXXXXX
Beneficiary: Guitars Garrido Pozuelo – Website

Once we receive from our bank the confirmation of the entry, we proceed to activate your order. Delivery time counts from this date.

The shipping costs are variable due to the wide range of places of delivery. In peninsula a maximum of 20 euros and outside of peninsula a maximum of 50 euros.

The delivery time of the products will be 2-3 working days within the peninsula. Outside the peninsula they oscillated between 7-10 working days. The delivery time will be valid as soon as we confirm the payment in our bank.
The term is calculated on working days (Monday to Friday) since does not make expeditions on holidays, Saturdays and Sundays.

In the event that there is a stock or unavailability breakdown, we will inform you immediately and give you a new delivery date or, if it is not possible to use the product, cancel it and return the money.


Damage due to improper use, modification of the material or wear and tear caused by normal use is not included in the warranty.

In any case we are always at your disposal for additional information.

From we strive to offer the maximum guarantees of quality and service, so we offer you the possibility to make returns of the products purchased.

You have the right of withdrawal for 14 business days. In which you will be refunded the full amount of your purchase along with shipping costs. The return and expenses of return of the product, will always run at your own expense.

The conditions that may lead to a return are as follows:

1- That the product does not satisfy you.
If the product does not satisfy you, we will be happy to help you choose another one more suitable for you or if you do not want to change it for another, we will refund the money of your purchase and shipping costs. Remember that you have 14 working days to decide, according to your right of dismissal.

2- The product is defective in origin.
Once has received the defective product, will send another. In this case the change will always be made by the same article or reference. You will only be billed the first shipment, assuming of the postage corresponding to the return and new shipment.

3- The product does not correspond with the order placed. will bear the costs of collecting the wrong product and delivery of the corresponding one to the order placed.

IMPORTANT: will not make any reshipment of merchandise until the reception and condition of packaging and accessories of the article object of the return or change in our warehouses has been verified.

Returns may be made:

• At Guitarras Garrido Pozuelo store located at Calle Azcona, 15, 85 28028 Madrid, calling previously to the phone +34 619 707 044. (Hours: 12:00 to 14:00 from Monday to Friday), where you will be informed of how to start the return process and where to send it.

All products to be returned must be in correct condition, without damage or signs of use. If you ship it, be sure to use good packaging to protect the merchandise and do not get occasions on the shipping.