Placing an order at implies acceptance by the client of the legal conditions.


All prices shown in the catalog of our products include VAT (21%) for the territory of the European Union where this tax is applicable.

Due to their special tax regime, all sales to the Canary Islands, Ceuta and Melilla will be exempt from paying VAT (customs clearance costs and import taxes are not included in the price of the item or in the shipping price, and must be paid at destination by the recipient of the merchandise).

Orders sent outside the EU are not charged with VAT, but upon receipt of the order, as in the previous case, the ordering parties must pay local legal taxes or import duties.

The prices in may be reviewed and modified if the conditions require it at any time, respecting the price in all purchases made prior to the modification.


Once you have entered all the information about your purchase (destination, payment method and shipping method), and confirm the order, a page will open where you can add a comment related to your purchase such as the hours that suit you best for the day of the delivery of your order.

To facilitate your payment, offers different secure payment methods:

1) Payment by credit card
Once the order is made, you must click on the image of the cards, and “A SECURE WEB PAGE” will open. (secure payment gateway with encrypted SLL certificate), and the data entered will be sent directly to it. does not retain this data in any way and thus you can enjoy maximum security. The charge on your card will be made at the time you place the order.

2) Payment by Transfer
You can make the bank transfer to one of the following accounts:

Banking entity: Banco Sabadell
Account number: ES49 0081 0309 7900 0219 0021
Beneficiary: Garrido Pozuelo Guitars

Once we receive confirmation of the deposit from our bank, we will proceed to activate your order. The delivery period counts from this date.

Within a maximum period of twenty-four (24) hours, LUTHERÍA GARRIDO POZUELO, S.L. will send an email to the User, confirming the purchase. Said email will assign a reference code for the purchase, and will detail the characteristics of the Product, its price, shipping costs and the details of the different options to pay for the Products.



Due to the diversity of locations, the delivery time of the products will be approximate and will be indicated in the purchase process. Outside the peninsula they will oscillate between 7-15 working days. The delivery time will be valid as soon as we confirm the payment in our bank.

The territorial scope of sales through the store is exclusively for the areas indicated on the page, so the delivery service will only be for that territory. The Products purchased through the Store will be sent to the delivery address indicated by the User once the payment has been verified, with the maximum delivery time being thirty (30) days established by default in the Law unless specified otherwise at the time of purchase.

Shipments are delivered to the address indicated by the user in the purchase process. Shipments to PO boxes are not allowed.

The term is calculated on working days (Monday to Friday) since does not carry out expeditions on holidays, Saturdays and Sundays.

In the event that there is a stock break or unavailability, we will immediately inform you and give you a new delivery period or, if it is not possible to serve you said product, proceed to cancel it and refund the money.



Damages due to improper use, modification of the material or wear caused by normal use of the same, are not included in the guarantee.

In any case we are always at your disposal for additional information.


From we strive to offer the maximum guarantees of quality and service, so we offer you the possibility of making returns of the products purchased.

You can return the instrument within 14 business days of delivery. In which the amount of your purchase will be refunded (less the costs of bank transfer fees, or credit cards, shipping costs or customs duties).

The conditions that can cause a return are the following:

1- That the product does not satisfy you.

If the product does not satisfy you, in the event that the return is unrelated to a defect or error in the product, we will be happy to help you choose another instrument more suitable for you and if you do not want to exchange it for another, we will accept the return within the first 14 calendar days from the date of receipt of the instrument.

The refund of the value of the merchandise will be made once we check the good condition of it in our warehouse. The customer must bear the costs of the return.

We will refund the amount before 14 calendar days have elapsed from the date the merchandise has been returned.

2- Damaged Products

In the event that the return or exchange is due to the product being damaged or broken due to transport, we ask that you contact us as soon as possible in order to process the replacement / payment of the products.

3- The product is defective in origin.
Once has received the defective product, it will send you another. In this case, the change will always be made for the same item or reference. You will only be billed for the first shipment, with taking over the shipping costs for the return and new shipment.

3- The product does not correspond to the order placed. will bear the costs of collecting the wrong product and delivering the one corresponding to the order placed.

IMPORTANT: will not make any reshipment of merchandise until the receipt and condition of the packaging and accessories of the item that is being returned or exchanged has been verified in our warehouses.

Returns may be made:

• In the Guitarras Garrido Pozuelo store located at Calle Azcona, 15, 85 28028 Madrid, by calling +34 619 707 044. (Hours: 12:00 to 14:00 from Monday to Friday), where you will be informed of how to start the return process and where to send it.

All products to be returned must be in correct condition, without damage or signs of use. If you send it, make sure to use good packaging to protect the merchandise and that it does not cause damage in transit.