Placing an order at guitarrasgarridopozuelo.com implies acceptance by the client of the legal conditions.
ABOUT THE PRICES
All prices shown in the catalog of our products include VAT (21%) for the territory of the European Union where this tax is applicable.
Due to their particular tax regime, all sales to the Canary Islands, Ceuta, and Melilla will be exempt from paying VAT. However, customs clearance costs and import taxes are not included in the item’s price or the shipping price and must be paid at the destination by the recipient of the merchandise.
Orders sent outside the E.U. are not charged with VAT, but upon receipt of the order, as in the previous case, the ordering parties must pay local legal taxes or import duties.
The prices in guitarrasgarridopozuelo.com may be reviewed and modified if the conditions require. However, buyers must take all purchases price made before the modification into consideration.
Once you have entered all the information about your purchase (destination, payment method, and shipping method) and confirm the order, a page will open where you can add a comment related to your purchase. For example, you can specify the hours that suit you best for the day of the delivery of your order.
To facilitate your payment, guitarrasgarridopozuelo.com offers different secure payment methods:
1) Payment by credit card
Once the order is made, you must click on the image of the cards, and “A SECURE WEB PAGE” will open. (secure payment gateway with encrypted SLL certificate), and the data entered will be sent directly to it. guitarrasgarridopozuelo.com does not retain this data in any way, and thus you can enjoy maximum security. The charge on your card will be made at the time you place the order.
2) Payment by Transfer
You can make the bank transfer to one of the following accounts:
Banking entity: Banco Sabadell
Account number: ES49 0081 0309 7900 0219 0021
Beneficiary: Garrido Pozuelo Guitars
Once we receive confirmation of the deposit from our bank, we will proceed to activate your order. The delivery period counts from this date.
Within a maximum period of twenty-four (24) hours, LUTHERÍA GARRIDO POZUELO, S.L. will send an email to the User confirming the purchase. Said email would assign a reference code for the purchase and detail the Product’s characteristics, price, shipping costs, and the details of the different options to pay for the Products.
Due to the diversity of locations, the delivery time of the products will be approximate and will be indicated in the purchase process. Outside the peninsula, they will oscillate between 7-15 working days. The delivery time will be valid as soon as we confirm the payment in our bank.
The territorial scope of sales through the Store is exclusively for the areas indicated on the page, so the delivery service will only be for that territory. Products will be sent to the delivery address indicated by the User once the payment has been verified, with the maximum delivery time being thirty (30) days established by default in the Law unless specified otherwise at the time of purchase.
Shipments are sent to the address indicated by the User in the purchase process. Shipments to P.O. boxes are not allowed.
The term is calculated on working days (Monday to Friday) since guitarrasgarridopozuelo.com does not carry out expeditions on holidays, Saturdays, and Sundays.
Suppose there is a stock break or unavailability. In that case, we will immediately inform you and give you a new delivery period or, if it is not possible to serve you said Product, proceed to cancel it and refund the money.
Damages due to improper use, modification of the material, or wear caused by regular use are not included in the guarantee.
In any case, we are always at your disposal for additional information.
At guitarrasgarridopozuelo.com, we strive to offer the maximum guarantees of quality and service, so we offer you the possibility of making returns on the products purchased.
You can return the instrument within 14 business days of delivery. We will refund the amount of your purchase (minus the costs of bank transfer fees, or credit cards, shipping costs, or customs duties).
The conditions that can cause a return are the following:
1- That the product does not satisfy you.
Suppose the Product does not satisfy you if the return is unrelated to a defect or error in the Product. In that case, we will be happy to help you choose another instrument more suitable for you, and if you do not want to exchange it for another, we will accept the return within the first 14 calendar days from the date on the receipt of the instrument.
The refund of the value of the merchandise will be processed once we check its good condition in our warehouse. The customer must carry the costs of the return.
We will refund the amount before 14 calendar days have elapsed from the date the merchandise has been returned.
2- Damaged Products
If the return or exchange is due to the Product being damaged or broken due to transport, we ask you to contact us as soon as possible to process a replacement/payment.
3- The product is defective in origin.
Once guitarrasgarridopozuelo.com has received the defective Product, it will send you another. In this case, the change will always include the same item or reference. You will only be billed for the first shipment, with guitarrasgarridopozuelo.com taking over the shipping costs for the return and new shipment.
4- The product does not correspond to the placed order.
guitarrasgarridopozuelo.com will bear the costs of collecting the wrong Product and delivering the one corresponding to the order.
IMPORTANT: guitarrasgarridopozuelo.com will not make any merchandise reshipment until we verify the condition of the item’s packaging and accessories that are being returned.
Returns may be made:
• In the Guitarras Garrido Pozuelo store located at Calle Azcona, 15, 85 28028 Madrid, by calling +34 619 707 044. (Hours: 12:00 to 14:00 from Monday to Friday), where we will inform you how to start the return process and where to send it.
All products to be returned must be in correct condition, without damage or signs of use. If you send it, use suitable packaging to protect the merchandise and not cause any harm in transit.